UnitySend Privacy Policy

Effective as of October 15, 2021

Thank you for visiting UnitySend, a remittance service of Fast Funds, Inc. This Online Privacy Statement sets out how UnitySend collects and uses and protects any personal information (“Information”) that we obtain when you visit and/or use our websites (including via mobile applications, e-mail, phone, retail locations or our agent locations) or how you will use our services. We are committed to protecting our customers' privacy and security. Please read this notice carefully to understand what we do.

Federal law gives you the right to limit some but not all sharing of Information; at the end of this policy, you will find information regarding how you can instruct us not to share certain Information with certain parties.

Information we collect

We will collect and store the following information about our users including non-public personal information:

  1. Your personal and financial Information while using the services. This may include your name, address, email address, phone number, date of birth, social security number, bank account information and debit or credit card information, an image of your identity document such as a driver's license, and photos or videos of you.
  2. Third party personal information supplied by you for the remittance services, such as the name your recipient, address, email address, telephone number, date of birth, and bank account information.
  3. Information gathered from your usage of the services, including your transaction history.
  4. Information about your credit history.
  5. Information that we indirectly obtain from you, including your internet protocol address, image meta data, the date and time you visit our websites, information about the mobile device and platform you are using, your location while using the device, the websites you visited prior to visiting the site, the pages you visit while on the site and whether you have opened emails sent to your account.
By using the services and visiting the websites, you (i) consent to our collection, transfer and storage of the Information and (ii) authorize us, directly or through third parties, to make any inquiries we consider necessary to validate the Information provided by you to us.

We collect and share personal information of you for the following purposes:

  • For processing of user-initiated remittance transactions and collection of payments.
  • Your identity verification.
  • Detection and prevention of fraud.
  • For compliance with applicable laws and regulations relating to anti-money laundering requirements, preventing financing of terrorist and other illegal activities and "know-your-customer" requirements.
  • Detection and prevention of illegal use of the Services.
  • For resolving problems with our services including user disputes.
  • Communicate with you for notices, service updates, and promotional offers.
  • To track your "preferences" to improve and personalize our services.
  • Connect with our third-party service providers to fulfill their agreements with UnitySend for transaction processing and fraud detection.

How We Collect Personal Information

We collect your personal information in a variety of ways which may include:

  • When you interact with us by providing information to create an account, using our money transfer service or any other service or product provided by us, using your credit or debit card, providing banking or other billing information. If you provide information about someone else, you represent that you have permission to do so.
  • From other sources such as services providers, credit bureaus, affiliates, public databases, government agencies, consumer reporting agencies, social media platforms, and other third parties.
  • We may utilize "cookies" to improve your experience in using the services by helping us remember your information. Cookies are small data files placed on your computer that remember your preferences each time you visit. If your browser permits, you may decline the use of cookies. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. Because cookies allow some of UnitySend's essential features to operate properly, we recommend that you leave them turned on. The websites may not function properly without cookies enabled.
  • Our third-party service providers may use both session ID and cookies to enhance our websites. The use of cookies by our third-party service providers is not covered by this Privacy Policy. You are free to decline these cookies if your browser permits. We do not have access or control over these cookies.
  • How to manage cookies
    Our performance, functionality and the third-party cookies are not strictly necessary for our website to work but will provide you with a better browsing experience. You can delete or block these cookies, but if you do so, you may have to manually adjust some preferences every time you visit our website, and some features of the site may not work as intended. Most internet browsers are initially set up to automatically accept cookies, however you can decide at any time what type of cookies you want to accept. You can change the settings on your browser to block cookies or to alert you when cookies are being sent to your device.

Information Retention

UnitySend retains your personal information in accordance with the purpose for which it is collected or as otherwise required or permitted by law, including anti-money laundering laws. We will retain your Information for at least 5 years after our business relationship with you has ended, as required by federal law. If you cancel your account, we will retain your Information as necessary to comply with applicable laws, rules and regulations, as may be reasonable to prevent fraud or because of a potential ongoing claim. When determining the appropriate retention periods, UnitySend will consider its legal and contractual obligations, guidelines issued by relevant data protection authorities, ongoing or potential disputes, statute of limitations under applicable law, and UnitySend Money Transfer’s business purposes. UnitySend will delete personal information in accordance with its policies and procedures once personal information is no longer needed.

Use and Sharing of Personal Information

As with all financial companies, we need to share our users' Information to run our everyday business. We may share your Information with the following categories of third parties:

Reasons we can share your personal information Does UnitySend share? Can you limit this sharing?
For our everyday business purposes—such as to process your transactions, maintain your account, monitor, and improve our services, respond to court orders and legal investigations, report to credit bureaus, meeting legal, self-regulatory, risk management, insurance, audit, and processing requirements, otherwise as required by law YES NO
For our marketing purposes—to offer our products and services to you (only with your consent) YES YES
For joint marketing with other financial companies NO Not applicable
For our affiliates' everyday business purposes—information about your transactions and experiences YES NO
For our affiliates' everyday business purposes—information about your creditworthiness NO Not Applicable
For our affiliates to market to you NO Not Applicable
For nonaffiliates to market to you NO Not Applicable

Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.
Nonaffiliates we share with can include companies such as financial service providers that offer our services as agents, banks, credit card companies, brokerage companies, banking and non-banking financial institutions.
Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
Our joint marketing partners include categories of companies such as banking and non-banking financial institutions.

The determination of when to disclose Information shall be in our sole discretion.

Updating Your Information

Please log in to your account to modify or update your Information as well as your preferences. If your contact information changes, please update it in your account settings as soon as possible so that we may continue to process your orders and contact you with important notices. For other rights you may have with respect to your Information please see the UnitySend User Agreement

Internet Security

We built our websites using SSL (Secure Socket Layer) which encrypts your Information. We also require a username and password for each visit to our website. Although you will "time out" after a certain period of inactivity on the website, you should always remember to sign off when finished using a shared computer.

We reveal only the last four digits of your Bank Card numbers when confirming your remittance transaction. However, the entire Bank Card number is transmitted to the relevant credit or debit card company for authorization of your remittance transaction.

Our Privacy policy prohibits the unlawful disclosure of personal information and limits access to it as described herein. However, despite our best efforts, third parties may unlawfully intercept or access your transmissions to us or may wrongly instruct you to disclose information to them by posing as UnitySend or by misinforming you about our services. We will continue to investigate additional security measures as they become available and encourage you to maintain your username and password separate from your computer and in a secure location, accessible only to you.

Options Regarding Use of Your Information

Federal and state laws allow you to restrict the sharing of your personal information in certain instances. However, these laws also state that you cannot restrict other types of sharing. Because we have chosen to refrain from certain types of data sharing, the only type of sharing of your Information that you may restrict is as follows:

If, after giving us your permission to share your Information with third parties with whom we market our jointly offered products, you later decide that you no longer want us to share such information or to request that we delete any of your personal information, you may contact us by email at customerservice@unitysend.com or by mail at UnitySend Attn: Customer Service, 293 East 167th Street, Bronx, New York 10456.

You may also opt-out from promotional email and text messages sent to you by UnitySend or our third-party partners by accessing your preferences under "My Account" or selecting the "Unsubscribe" function in the promotional email message and providing the required information or texting "STOP".

If you are a new consumer or customer, we may begin sharing your information 30 days from the date you registered for the services. When you are no longer using the services, we will continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.

Links to Third Party Websites

Our websites may contain links to other websites. We are not affiliated with these other websites and cannot control or be responsible for the content or the privacy practices of these separately owned and operated websites. It is your responsibility to read or request the privacy notices from these other websites prior to engaging with them. Our websites include "social media features", such as the Facebook "Like" button and widgets, such as the "Share this" button or interactive mini programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these features are governed by the privacy policy of the company providing it.

Future Changes to this Policy

We may amend this policy at any time and shall notify you by posting a revised version on our website. Should we make a material change to the way we collect, use, or store your Information, we shall provide prior notice on our website, or by email.


If you have a complaint or need to contact UnitySend Money Transfer for any reason, please contact UnitySend Customer Service at (888) 594-6177 or via email at customerservice@unitysend.com or via regular mail to UnitySend, c/o Customer Service, 293 East 167th Street, Bronx, New York 10456.