UnitySend is committed to deliver an efficient and professional service. We aim to provide prompt, courteous, helpful, open and informative advice in response to every approach made by a member of public. We are always keen to hear the views of our customers, particularly the public, about our performance.
We recognize that, like all organizations, from time to time things may go wrong. We are especially keen to hear about such instances since they provide us with an opportunity to put things right and also to learn from our mistakes.
You can make a complaint in writing by letter, email or by telephone.
Complaints should normally be directed to the member of staff with whom you have been dealing or our Complaints manager. This will give them the opportunity to explain what actions have been taken and to try to sort things out with you. If you would prefer, you can ask the member of staff for the name of their line manager and send your complaint to them or directly to our Complaints manager.
We will use our best endeavors to treat complaints thoroughly, fairly and politely, and investigate them sensitively and respond promptly.
Our target for replying to complaints is 15 business days from the date of receipt. If it is not possible to give you a full reply within this time – for instance because detailed investigation is required – we will give you an interim response, telling you what is being done to deal with your complaint, and when you can expect the full reply and from whom.
We can be contacted:
UnitySend Money Transfer Services,293 East 167th Street, Bronx, New York 10456